Olympics deja vu: People whine, people watch; NBC pulls another huge rating for Tuesday night

Buzz Bissinger weighed in on NBC’s tape-delay strategy this morning in his own unique way.

@buzzbissinger But Comcast/NBC doesn’t give shit. Ratings off the roof. All they care about. Fuck the first amendment. Fuck free speech. Fuck Comcast/NBC.

Really, Buzz, tell us how you feel. Don’t hold back.

The complaining continues, and so does NBC pulling in monster numbers for its primetime coverage.

The Twitter Olympics helped deliver NBC another huge number Tuesday night. The network pulled a 24.0 overnight last night; the best overnight for the London Olympics to date, topping the Opening Ceremony by 4%.

It was 4% higher than the Tuesday night rating for Beijing (23.0/37) & 12% higher than Athens (21.5/33).

Keep mind, NBC expected this year’s rating to be off from Beijing, which had the benefit of live coverage in primetime.

Of course, as we all know from the endless angry tweets, NBC is saving all the good stuff for primetime this year. Prior to last night’s coverage, most people knew the women won in gymnastics and that Michael Phelps had a monumental blunder in the 200 butterfly.

Yet people tuned in, thanks in part to Twitter stirring up interest in those events. Viewers wanted to see what actually happened. How did Phelps fail at the finish? How did those little girls win the gold?

People keep complaining, and people keep watching. Story of the Olympics for NBC.

 

 

NBC’s exec producer defends tape-delay strategy; surprised by strong ratings for Olympics

Jim Bell, NBC’s executive producer for the Olympics, appeared on Chris Russo’s afternoon show on Mad Dog Radio Tuesday.

Here are the highlights.

On the strong ratings:

Bell: They are well above what we had expected. Those expectations were largely based on the Athens Olympics, which were the last European-based Olympics, which is a situation where you know you’re going to be taping things to air them in primetime because it’s obviously in the middle of the night [in Europe] during primetime in the United States. And in Beijing, as you know, we had just the incredible advantage of showing all those great swimming races and some of the gymnastics live because the time difference was so extreme. And so we thought if we can kind of keep it where we did in Athens that’s going to be a big win. Well, we’ve gone well beyond that and we’ve still got a long way to go here but the early results have just been hugely, hugely satisfying.

On tape delay in primetime:

Bell: When a company invests the kind of money that we have in the Olympics we have absolutely every right to protect that investment. It’s the video, it’s the sports, it’s those kinds of things. We’ve tried to utilize new technology to stream everything live, all the events live for the hard core sports fan. But the fact is, and the numbers would seem to bear this out, there’s still a huge audience out there of people who want to watch this stuff at a time when it is convenient for them, when there are mass audiences, when people can gather around and watch TV, and one of the last great family viewing events out there.

You’ve got a family, Chris, you know what it’s like. I’ve got young kids. One’s on the Xbox, the other’s on the iPad, the other’s on Facebook, you’re watching the Giants game. This is one thing you watch together. And if you kind of end up giving it away, some of the stuff, on TV you’re not protecting your investment and you’re not serving the audience and you’re not serving the affiliates and you’re not serving the advertisers.

******

Russo asked Bell about the report in today’s New York Daily News that NBC flew Hoda Kotb to London to take part in the Today show’s Olympic coverage because the network felt the show needed a ratings boost.

Bell: “Absolute nonsense. That’s a garbage story. Anybody who watches the show knows that we’ve been running a thing with Kathie Lee and Hoda for weeks talking about why Hoda should go to the Olympics. So I have no idea. It was pathetic reporting.”

Bell responded specifically to a source quoted in the Daily News who said, “they’re just shoehorning her into the show to help bring it alive. They called Hoda on Thursday begging her to go to London because they said it wasn’t working like they thought.”

Bell: “That’s a lie. That’s a flat-out, made-up lie. It’s a lie. Again, you look back, you go to Kathie Lee and Hod

Twitter apologizes; reactivates NBC critic’s account

The Olympics causes you to do strange things. I never thought I’d write this much about Guy Adams (or Guy Lewis as I originally called him before making a quick correction; remember the old Houston hoops coach?)

Anyway, we all can breath a sigh of relief because Lewis, er Adams, is back on Twitter. His account has been reinstated. It had been taken down after he posted the email address of an NBC executive. Adams has been critical of NBC’s coverage of the Olympics.

I felt Adams stepped over the line by posting the email address. However, Twitter General Counsel Alex Macgillivray did a post explaining it was wrong to suspend Adams’ account. It seems Twitter personnel encouraged NBC to file a report, a no-no.

He writes:

We’ve seen a lot of commentary about whether we should have considered a corporate email address to be private information. There are many individuals who may use their work email address for a variety of personal reasons — and they may not. Our Trust and Safety team does not have insight into the use of every user’s email address, and we need a policy that we can implement across all of our users in every instance.

 
That said, we want to apologize for the part of this story that we did mess up. The team working closely with NBC around our Olympics partnership did proactively identify a Tweet that was in violation of the Twitter Rules and encouraged them to file a support ticket with our Trust and Safety team to report the violation, as has now been reported publicly. Our Trust and Safety team did not know that part of the story and acted on the report as they would any other.

 
As I stated earlier, we do not proactively report or remove content on behalf of other users no matter who they are.  This behavior is not acceptable and undermines the trust our users have in us. We should not and cannot be in the business of proactively monitoring and flagging content, no matter who the user is — whether a business partner, celebrity or friend. As of earlier today, the account has been unsuspended, and we will actively work to ensure this does not happen again.

Twitter actually did Adams a huge favor. By suspending his account, he received more attention than he ever could have imagined. He just did a tweet about going on CNN soon. Oh joy.

As for Guy Lewis, the former coach is 90 and still lives in Houston.

 

 

 

Olympics-sized goofs: Today promo spoils Franklin race; NBC right to file Twitter complaint

What happened prior to the Missy Franklin race during primetime was a goof of Olympic sized proportions.

From Richard Sandomir of the New York Times:

As viewers waited to see her in the 100-meter backstroke final, NBC carried a promo for the “Today” show that said: “When you’re 17 years old and win your first gold medal, there’s nobody you’d rather share it with. We’re there when Missy Franklin and her parents reunite. A`Today’ exclusive.” The promo showed her holding her gold medal in the backstroke and embracing her parents. The result known—again, this was on tape so news of her victory was available for hours to whoever wanted to check—NBC returned from a commercial break and Dan Hicks said: “Missy Franklin just moments away from her first Olympic final.”

Really, how does this happen at a major network during a major telecast?

NBC said, sorry:

“Clearly that promo should not have aired at that time. We have a process in place and this will not happen again. We apologize to viewers who were watching and didn’t know the result of the race.”

*******

There has been much written about Guy Adams, a British journalist who had been ripping NBC for its coverage of the Olympics. However, NBC believed Lewis crossed the line when he printed the email address for NBC executive Gary Zenkel, telling disgruntled viewers to send complaints to him.

NBC responded by filing a complaint to Twitter, which reacted by suspending Lewis’ account.

Adams responded via email to a British paper:

But I don’t see how I broke them in this case: I didn’t publish a private email address. Just a corporate one, which is widely available to anyone with access to Google, and is identical [in form] to one that all of the tens of thousands of NBC Universal employees share. It’s no more “private” than the address I’m emailing you from right now. Either way, [it’s] quite worrying that NBC, whose parent company are an Olympic sponsor, are apparently trying (and, in this case, succeeding) in shutting down the Twitter accounts of journalists who are critical of their Olympic coverage.

Totally disagree. I don’t think it is that easy to find the address of a top NBC executive. Most people aren’t reporters, and even they have trouble finding email addresses.

I’m a right to privacy person. Zenkel conducts important business with that account. How is he supposed to find essential emails among the potentially thousands of emails he will receive from viewers?

Also, plenty of people are ripping NBC and still have their Twitter accounts. Adams shouldn’t believe he is that important.

Adams would have his account if he didn’t step over the line.

 

 

Stop complaining: NBC tape-delay strategy delivers huge ratings

Here are a couple things you need to know: NBC does not operate as a not-for-profit. And a large portion of the massive Olympics audience is made up of non-traditional sports viewers who could care less about watching tape delay in prime time.

So go ahead and complain all you want about NBC saving the best stuff for primetime during the Olympics. While you whine, NBC is laughing all the way to the ratings bank.

Nothing validates NBC’s tape-delay strategy more than the huge ratings for its primetime coverage. The network is breaking all sorts of records.

From NBC:

Through the first three nights of the London Olympics, NBC is averaging 35.8 million viewers, the best through the first weekend for any Summer Olympics in history (since the 1960 Rome Olympics, the first televised Olympics), 1.4 million more than the 1996 Atlanta Olympics (34.4 million), and five million more viewers than 2008 Beijing Olympics (30.6 million).

Keep in mind, NBC expected ratings to be off from Beijing, which did have live coverage of events in primetime. With such a strong start, this could be a highly successful Olympics for the network

NBC received a valuable endorsement for its primetime approach from CBS Corp CEO Leslie Moonves. From Broadcasting & Cable:

“They had no alternative to do that. What are they going to do in primetime? They would have had to show events at 5 o’clock in the morning,” Moonves told B&C. “They don’t happen that way. If you don’t want to know the result, don’t go online. If you want to know the result, go online. But I don’t know what people expected of them and I think they’re doing a very good job of balancing it. I really do.”
Moonves also said that if the Olympics aired on CBS, he would most likely employ the same tape-delay strategy to preserve the primetime viewership.
“I’m sure it took a lot of thought went into it, but I think almost definitely we would have done the same thing,” he said. “I think they’re handling it very well, I really do, I think they’re doing a good job.”

As I wrote last week, according to NBC’s statistics, nearly half of the overall viewership of the Olympics is made up of people who never watch one minute of ESPN during the year. These aren’t typical sports fans who are scanning the various sites looking for the latest news and results in baseball, football, etc.

They are mostly women who tune in to watch the stories and drama of this once-every-four-years phenomenon. They couldn’t tell you Derek Jeter from Russell Westbrook, but they were heartbroken for Jordyn Wieber Sunday.

As long as the ratings keep coming in, NBC has no reason to shift from its strategy. And if you want to complain. Go ahead. It’s an Olympic tradition.

 

 

 

Technical glitches from NBCOlympics.com shouldn’t be unexpected

My friend, Ira, who has way too much time on his hands, was watching Michael Phelps compete in a heat Monday afternoon on his cell phone, a Samsung Galaxy S2. As the race was about 10 yards from the finish, the screen went blank. A message then appeared: “Exit app. Start over.”

Ira was ticked off. “It could have at least let me watch the end of the race,” he said.

Ira, though, has a computer background. He’s not surprised.

Clearly, the technology isn’t there yet to support such a massive on-line extravaganza at NBCOlympics.com. Unlike television, there still are too many variables when it comes to Internet providers, mobile devices, individual computers, etc. It all adds up to plenty of room for error.

My computer seized up on me Sunday morning. I never got to watch the end of that badminton match. By the way, I’m not kidding: Check out the badminton. Some amazing points. Not like you played in your backyard.

The New York Times’ Richard Sandomir did a piece on the streaming problems. He writes:

(People) want what they want when they want it — and they don’t want the video to freeze, skip, pixelate or buffer excessively. Some who wanted to watch Phelps race Ryan Lochte live (many hours before they raced, on delay, on NBC) were disappointed when the live streams seized up as if hexed by an NBC rival.

Twitter has lit up with similar complaints — some satisfied customers have tweeted, too — from fans who don’t want to hear that the trouble might be on their end: their broadband service’s bandwidth; the age of their computers and mobile devices; thunderstorms; the number of people in an apartment building also streaming; or interference in the ionosphere from Ryan Seacrest’s Freedom Tower-size pompadour.

And he has this quote from NBC’s Greg Hughes:

We’re enjoying tremendous success with our digital offerings. And yes, there have been some difficulties. Some on our end; some on the users’ end. And we’re working around the clock to give everyone a good digital experience. A small number of complaints, relative to the huge number of users, is a very positive early sign.

Memo to Greg: It’s is 4:29 Central Monday, and NBCOlympic.com is freezing up on me for beach volleyball. By the way, my Internet provider is Comcast, which just happens to own NBC.

As I said, it’s not perfect.

 

 

Going into a media bubble to watch NBC tape-delay; can’t do it for remainder of Olympics

I made the decision Sunday afternoon. I wanted to watch the Olympics in primetime without knowing the results of the big swimming races.

So I literally went into a media-proof bubble. Twitter definitely was out. I sent out a tweet apologizing to my thousands (tens?) of followers, who hang on my every word. No classic 140-character gems from me for the remainder of the day.

ESPN? Nope. I definitely would find out the results via the ever-present crawl. Obviously, I stayed away from the Internet.

I even carefully avoided the television at the bar when I picked up carryout at P.F. Chang’s.

Ultimately, I watched the men’s relay and other swimming races as if they were airing live. And I enjoyed NBC’s tape-delay telecast.

But I can’t do this every night. That’s the difference with the concept of tape-delay now compared to 1996 or even 2000. Back then, you didn’t have to work as hard to avoid hearing the results.

However, in the new media age, there are too many places where you can find out what happened, even by accident. And we’ve become creatures of habit. We need our Twitter, Facebook, sports sites, and all the other wonders of the Internet.

I can’t silence my computer and iPhone every afternoon just so I can experience the drama of the vault in women’s gymnastics in the evening. Not going to happen. The addiction is too strong.

I’ll watch primetime, because that’s what I do. But I won’t enjoy it as much if I know who won and lost.

Here’s a thought: Perhaps somebody can develop an app that blocks your brain from hearing Olympics results. I’m sure work already is taking place on that concept.

 

 

 

 

 

 

NBC primetime off to good start; big ratings for first night

Remember, NBC Sports chairman Mark Lazarus said NBC’s primetime ratings might be lower than 2008 Beijing, which had some live coverage thanks to the time difference.

Well, that wasn’t the case on night 1.

From NBC:

  • Last night, the first night of competition, NBC drew an 18.0 overnight rating and 33 share (8:30-11:30 p.m. ET/PT), the best overnight rating for the first night of competition for a non-U.S. Summer Olympics ever.
  • 18.0 Overnight Rating and 33 Share is 8% Higher than Beijing, 22% Higher than Athens, the Last European Olympics.
  • Last night, which featured Michael Phelps and Ryan Lochte facing off head-to-head in the 400 IM (shown on delay in primetime and live on NBCOlympics.com), is 8% higher than the first night of competition for the opening Saturday night of the 2008 Beijing Olympics (16.6/30), when Michael Phelps won the first of his eight gold medals. The first Saturday night in Beijing was live to the Eastern and Central time zones in the U.S.
  • Last night’s overnight is 22% higher than the first night of competition at the 2004 Athens Games (14.8/25), the last European Olympics.
  • The 18.0/33 overnight is the second-highest for the first day of competition of ANY non-U.S. Olympics (Winter or Summer), only eclipsed by the first night of the tabloid-fueled Lillehammer Games (21.0/34) which featured the Opening Ceremony.

OVERNIGHTS FOR FIRST NIGHT OF COMPETITON (NON-U.S. SUMMER GAMES):

1. London – 2012 18.0/33 NBC
2. Seoul – 1988 17.1/32 NBC
3. Beijing – 2008 16.6/30 NBC
4. Barcelona – 1992 16.5/32 NBC
5. Sydney – 2000 15.6/28 NBC
6. Athens – 2004 14.8/25 NBC

OVERNIGHTS FOR FIRST NIGHT OF COMPETITON (U.S. SUMMER GAMES):

1. Los Angeles – 1984 29.5/55 ABC
2. Atlanta – 1996 19.9/39 NBC

TOP 20 METERED MARKETS FOR FIRST NIGHT OF COMPETITION:

1. Salt Lake City 23.9/46

2. San Diego 22.8/43

3. Kansas City 22.4/42

4. Columbus 21.5/39

5. Ft. Myers 21.3/40

6. Milwaukee 20.6/38

7. Denver 20.5/44

8. Indianapolis 20.4/39

9. Sacramento 20.2/41

10. Nashville 19.6/34

11. Oklahoma City 19.2/32

12. St. Louis 18.9/35

13. Richmond 18.7/33

14. Portland 18.5/41

T15. San Francisco 18.4/40

T15. Boston 18.4/36

T17. Norfolk 18.3/30

T17. Albuquerque 18.3/34

T17. Jacksonville 18.3/31

20. Phoenix 18.1/32

 

Forget live: Tape delay works for Opening Ceremonies for NBC

The ratings validated NBC’s decision to show last night’s Opening Ceremonies on tape delay in primetime.

From @nbcsportspr:

  23.0/40 Overnight for Opening Ceremony on NBC best for a non-US Olympics ever;  up 7% from Beijing (21.5), 28% from Athens (18.0).

That’s a huge number. And it wouldn’t have occurred if NBC aired the Opening Ceremonies live in the afternoon.

The fact is, more people can watch at night, especially for a telecast that stretched more than three hours.

I was working Friday afternoon, as were many, many other people. Tape delay was fine by me.